Last updated: September 29, 2026
PopReelza.com is owned and operated by Ecomcht LLC. This policy explains shipping rates, processing times, delivery estimates, and what to do if a package is delayed or returned.
If the shipping cost or delivery window shown at checkout differs from this page, the amount and dates shown at checkout for that order apply.
1. Where we ship
We ship print-on-demand products to the United States and to other countries where our fulfillment partners can deliver.
Some remote locations, P.O. boxes, or destinations restricted by the carrier or by law may be unavailable. If we cannot ship to your address, we will cancel the affected item and refund the amount paid for that item.
2. Shipping rates
All prices are in U.S. dollars (USD) unless stated otherwise.
| Destination | Shipping rate |
|---|---|
| United States | $6.99 per order |
| All other eligible countries | $12.99 per order |
Shipping is charged at checkout before you pay. We do not add a surprise shipping fee after purchase.
If an order contains multiple items, they may ship together or in more than one package, depending on production. Unless checkout shows otherwise, the shipping rate above is the rate billed for the order.
We do not currently offer free shipping or expedited shipping unless a specific product page or checkout promotion says so.
3. Processing time (before the package ships)
PopReelza products are made to order. They are printed after you place the order. They are not sitting in a warehouse ready to leave the same day.
Processing / handling time: 3–7 business days after the order is confirmed and payment is received.
Processing time includes design print preparation, printing, quality check, and handover to the carrier. It does not include transit time.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
We may need extra time during peak periods (for example holidays or large catalog promotions). If processing will run past the window above, we will contact you at the email on the order when we can.
4. Transit time (after the package ships)
Transit time starts when the carrier scans the package, not when you checkout.
| Destination | Estimated transit time |
|---|---|
| United States | 7–10 business days |
| All other eligible countries | 10–14 business days |
5. Estimated total delivery time
Add processing time and transit time:
| Destination | Estimated time from order to delivery |
|---|---|
| United States | 10–17 business days |
| All other eligible countries | 13–21 business days |
These are estimates, not guarantees. Carriers can be delayed by weather, customs, incorrect addresses, peak volume, or local delivery conditions.
Google Merchant Center and our product listings use these same ranges. We do not advertise overnight, 1–2 day, or “ships today” delivery.
6. Order cutoff
Orders are reviewed on business days. An order confirmed after our daily cutoff is treated as received the next business day.
You will receive an email when the order is confirmed. A second email with tracking is sent when the carrier has the package.
7. Tracking
When your order ships, we send the tracking number to the email address on the order. Use that number on the carrier’s website for the latest scan.
Tracking can lag 24–48 hours after the first scan. “Label created” or “pre-transit” means the label exists; it does not always mean the carrier has the box yet.
8. International orders, customs, and duties
For deliveries outside the United States:
- Transit estimates begin after export and do not include time held by customs.
- Import duties, taxes, and brokerage fees are not included in the $12.99 shipping rate unless checkout expressly says they are.
- The recipient is responsible for duties and taxes charged by their country.
- If customs rejects or returns a package because duties are unpaid or documents are incomplete, we may not be able to reship until those issues are resolved.
9. Address accuracy
You are responsible for a complete, deliverable shipping address, including apartment, suite, or unit number.
If a package is delayed, returned, or delivered to the wrong place because the address was incomplete or incorrect, extra shipping to resend may be charged, or the order may be refunded minus outgoing shipping, depending on whether the item can be recovered.
We cannot reroute a package after it is with the carrier unless the carrier allows it.
10. Failed delivery, lost, or stolen packages
If tracking shows delivered but you do not have the package:
- Check with household members, neighbors, and the delivery location.
- Wait 24 hours; some buildings log packages after the scan.
- Email [email protected] with your order number and tracking number.
If tracking stops moving for an unusual period, or the carrier marks the package lost, contact us. We will open a carrier inquiry and, when the investigation allows, offer a reprint or refund under our Returns Policy.
We are not able to guarantee delivery to an unattended address. If you live in a building that often loses packages, consider a staffed receiving option.
11. Returns of shipped items
Shipping charges and return rules for change-of-mind, defect, or damage are described in our Returns & Refunds Policy. Made-to-order items are custom printed and may not be returnable except for defect, damage, or a material difference from the listing.
12. Changes and cancellations
Because production starts after checkout, we can cancel or change an order only if it has not entered printing. Email [email protected] as soon as possible with your order number.
If production has started, we cannot change the address, size, color, or design.
13. Contact
Ecomcht LLC
Doing business as PopReelza
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Phone: +1 (505) 528-6686
Email: [email protected]
Website: https://popreelza.com
For shipping questions, include your order number, shipping country, and tracking number if you have one.