Last updated: September 30, 2026
PopReelza.com is owned and operated by Ecomcht LLC. This policy describes how to return a Classic T-Shirt and how refunds are issued.
The return program submitted to Google Merchant Center applies to orders shipped to the United States. Policy URL:
If checkout, a product page, or Google Shopping shows return terms for an order, those terms must match this page.
Print-on-demand production does not cancel this policy. Eligible U.S. orders may be returned for a refund as described below, including unused shirts returned for a change of mind.
Summary (United States)
| Topic | Our policy |
|---|---|
| Countries covered by this program | United States |
| Returns accepted | Yes — defective and non-defective products |
| Exchanges | Not accepted |
| Product condition we accept back | New only |
| Return window | 30 days from delivery |
| Return method | By mail |
| Return label | Download and print — free |
| Restocking fee | No cost |
| Refund processing time | 10 days after we receive and inspect the return |
We do not offer exchanges for another size, color, or design. If you need a different item, return the original for a refund and place a new order.
1. Who can use this return program
This 30-day mail-return program, including the free printable return label, applies to eligible orders delivered in the United States.
If your order shipped outside the United States, email [email protected] with your order number before you send anything back. International postage, customs, and labels are handled case by case and are not the same as the U.S. program below.
2. Return window (30 days)
You have 30 days from the delivery date shown on the carrier tracking to request a return.
If tracking does not show a delivery date, we use the latest estimated delivery date for your order.
Requests sent after the 30-day window may be declined.
3. What we accept
We accept returns of:
- Defective products — print errors, damaged goods, missing pieces listed as included, or an item that is materially different from the product page.
- Non-defective products — change of mind, unused items you no longer want, or a size or color that does not suit you.
Condition: new only. To be accepted, the item must be unused, unwashed, and in the same resellable condition in which it arrived. Include original packaging where reasonably possible. Do not wear the item except for a brief try-on. Do not alter the shirt, add patches, or remove tags if tags were attached.
We may refuse a return, or refund only part of the item price, if the product is worn, washed, stained, scented, damaged after delivery, or missing parts you received.
4. What we do not accept
- Exchanges of any kind
- Returns requested after 30 days
- Items not in new, unused condition
- Returns mailed without a return request and prepaid label issued by us (except where we agree in writing)
- Products marked on the product page as final sale, if any
- Items returned to an address other than the address on the label we provide
- Walk-in drop-off at our New Mexico mailing address
5. How to start a return
- Email [email protected] or call +1 (505) 528-6686 within 30 days of delivery.
- Include your order number, the product to return, and whether the item is defective or non-defective. For damage or print defects, attach clear photos of the item and the packaging.
- We confirm whether the item is eligible and send a free return label to download and print.
- Pack the item securely, attach the label, and mail the package by the date stated in our email.
- Keep the carrier drop-off receipt and tracking number until the refund is complete.
Return method: by mail only.
Return label: download and print. There is no charge for this U.S. return label when you use the label we issue.
Ship only the item we approved. Do not mark the package COD. Do not mail a package until we send a label.
6. When we receive the package
Inspection starts after the carrier delivers the return to our processing location. Tracking that says “delivered” to you is not the same as received by us.
If the box arrives empty, or the item does not match the order we authorized, we will contact you and may deny the refund.
7. Refunds
Restocking fee: none.
Refund processing time: we issue the refund within 10 days after we receive the package and complete inspection.
Refunds go back to the original payment method. Card and wallet refunds can take additional days to appear, depending on your bank.
What we refund
Defective, damaged, incorrect, or materially different from the listing
- Full product price
- Original outbound shipping paid on that item
- You are not charged for the return label
Non-defective / change of mind (item unused, new condition)
- Full product price
- No restocking fee
- Free U.S. return label
- Original outbound shipping ($6.99 on U.S. orders, or the shipping amount you paid) is not refunded, because the first shipment was completed as described
If we sent the wrong size, color, or design, treat it as an incorrect item: you receive a product refund and original shipping. We still do not process an exchange.
We cannot refund a package we never receive. If the return tracking never shows delivery to us, contact support with the drop-off receipt.
8. Lost, stolen, or never-delivered orders
If tracking does not show delivery, or shows delivered but you do not have the package, follow the steps in our Shipping Policy first, then email support with the order number and tracking number.
A replacement or refund for a carrier-lost package is decided after the carrier inquiry. That process is separate from the 30-day unused-item return window.
9. Cancellations before shipment
If production has not started, we can cancel and refund the order to the original payment method. Email [email protected] immediately with your order number.
Once printing has started, the order cannot be changed or cancelled. You may use this return policy after delivery if the item qualifies.
10. Promotions and partial orders
If you return part of an order, we refund the returned items under this policy. A promotion that required a minimum purchase may be adjusted if the remaining items no longer qualify.
11. Contact
Ecomcht LLC
Doing business as PopReelza
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Phone: +1 (505) 528-6686
Email: [email protected]
Website: https://popreelza.com
Returns policy: https://popreelza.com/refund_returns/
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