PopReelza.com is owned and operated by Ecomcht LLC. Use the details below to reach us about an order, a product, shipping, a return, or a policy question.
The same name, address, phone number, and email appear on this page, our About page, our policy pages, and our Google Merchant Center account.
Merchant details
Ecomcht LLC
Doing business as PopReelza
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
Phone: +1 (505) 528-6686
Email: [email protected]
Website: https://popreelza.com
Returns policy: https://popreelza.com/refund_returns/
How to get a faster answer
Existing order
Email [email protected] and include:
- Order number
- Full name on the order
- Shipping country
- Tracking number, if you have one
- Photos, if the item is damaged, defective, or printed incorrectly
Returns (United States)
Do not mail a package until we send a return label. Email us within 30 days of delivery. U.S. returns use a free download-and-print label. We do not accept exchanges. Full rules: https://popreelza.com/refund_returns/
Shipping questions
See our Shipping Policy first. U.S. shipping is $6.99. Other eligible countries are $12.99. Processing is 3–7 business days. Transit is 7–10 business days in the United States and 10–14 business days to other eligible countries.
Copyright or other IP
Use the subject line DMCA Notice or IP Notice and follow our DMCA / Copyright Policy and Intellectual Property Notice.
Phone
Call +1 (505) 528-6686. If we cannot answer, leave a voicemail with your name, order number, and a return number. We will call or email back.
We respond during regular U.S. business hours, Monday through Friday, excluding U.S. federal holidays. Messages received on a weekend or holiday are handled the next business day.
We use this address for order support, returns, and policy questions. Transactional mail (order confirmation, tracking, refund confirmation) may also come from this domain. We do not ask you to pay an extra fee by gift card or wire to “release” a package.
Ecomcht LLC
Attn: PopReelza Customer Support
4405 Jager Dr NE, Ste C4-4096
Rio Rancho, NM 87144
United States
This is our business mailing address. It is not a retail storefront and not a walk-in returns desk. Returned products must use the carrier label we issue after your return request is approved.
What we can and cannot change
| Request | What we can do |
|---|---|
| Question before you buy | Answer by email or phone |
| Cancel or change an order | Only if printing has not started |
| Wrong size or color after delivery | Refund under the return policy — no exchanges |
| Defective or incorrect item | Refund product price and original outbound shipping when the claim is approved |
| Delivery estimate | Estimates only; carriers can delay a package |
Other policy pages
- About Us
- Shipping Policy
- Returns & Refunds
- Privacy Policy
- Terms of Service
- FAQs
- DMCA / Copyright Policy
- Authenticity & Licensing Statement
- Intellectual Property Notice
Still looking for an order?
Check the confirmation email and the tracking email first. If tracking has not moved for several business days after the first scan, write to [email protected] with the tracking number.
We cannot see an order that was placed on another website. PopReelza is responsible only for purchases made on PopReelza.com.